MANAGE DIFFICULT SITUATIONS

WE CREATE CHANGE JOURNEYS TO SHAPE THRIVING ORGANIZATIONS

WE CONVERT TRAININGS INTO ACQUIRED KNOWLEDGE AND APPLICATION

WE USE NEUROSCIENCE TO MAKE LEARNING STICK

Overview

Whether it's in the form of visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Objectives

By the end of this course, you will be able to:
o Catch disagreement before it escalates into dysfunctional conflict
o Replace habitual styles of handling differences with a strategic approach
o Honor the legitimate interests of other
o Creatively integrate diverse views so they are responsive to mutual concerns
o Utilize disagreements as opportunities for learning

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