COMMUNICATE EFFECTIVELY

Overview

Communication is a basic skill that affects all aspects of business life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators and leaders. Communication skills can be learned, and this course will equip you with the tools to get started. You will learn about the nine behavioral skills for effective communication, and ways they can improve in each area.

 

Objectives
By the end of this course, you will be able to:
o    Understand the importance of interpersonal communication skills to becoming a leader
o    Convey believability by ensuring the verbal, vocal, and visual elements of their communications deliver a consistent message
o    Practice crucial interpersonal skills
o    Replace negative or neutral habits with those that will improve their interpersonal effectiveness
o    Develop and practice the nine behavioral skills of effective interpersonal communication
 

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